How can we help?

You may change or update your account email at:

• https://app.asoeshop.com/user/manage (login required)
• https://app.cpidroid.com/user/manage (login required)
• https://app.seoeshop.com/user/manage (login required)
• https://app.elancemarket.com/user/manage (login required)

Simply enter your new email and click "Request OTP" button to receive an OTP to your new email.

Confirm the OTP, enter your account password and hit submit button to change account email.

You can change / update your account password at:

• https://asoeshop.com/user/manage.php 
• https://cpidroid.com/user/manage.php 
• https://seoeshop.com/user/manage.php 
• https://elancemarket.com/user/manage.php 

Recommended Article: How to Reset / Recover Account Password? 

You can reset / recover your account password at:

• https://asoeshop.com/recover.php
• https://cpidroid.com/recover.php
• https://seoeshop.com/recover.php
• https://smmeshop.com/recover.php
• https://elancemarket.com/recover.php

Note: Password reset link may not work if you are logged in

Unfortunately, account username can NOT be changed or updated.

SOP for TDS payment in case of INDIAN Customers:-

• Kindly make payment of full invoice amount inclusive of GST amount, so as to get your invoice processed.
• You will have to deposit TDS (if applicable) additionally and file TDS return as per your convenience.
• Then issue FORM 16A to us. Please reach out to support to get our PAN details as per website. 
• After submission of TDS Certificate to us, within 7 working days, TDS amount will be reimbursed into your current account.
• Kindly note that TDS applicable section "194C" and TDS rate applicable is 1%.

SOP for GST input claim in case of INDIAN Customers:-

• If you are registered business and have GSTIN number, you may update your GSTIN number in your account profile to get GST invoices.
• If you are eligible, we will issue you GST invoices and you may claim GST input accordingly. Kindly check with your CA to learn more.
• We are falling below prescribed limit of monthly GSTR-1 return. Hence we will be filling on 13^th of subsequent month of Quarter end.
• So you should be able to get GST input on 3^rd month of Quarter end.
• This is the SOP for GST operation and input claim eligibility.

Steps to Add Funds using Paytm QR Scan:-

• Kindly refer this guide to know How to Add Funds into your USD Balance.
• Just Select/Click "Paytm" option as your payment processor.
  Note: You will Pay in INR equivalent + GST Tax.
• It will take you to a secure Paytm payment page, which will guide you further.
• Pay with Paytm Wallet or Scan the QR Code via Paytm App, upon successful payment;
• Submit Transaction Details [ORDER ID & AMOUNT] to Automatically Process the Payment.
  

Note: These steps apply similarly to all our TheSmartWare Network Websites

Troubleshooting Paytm Issues:

• If you missed to submit Order ID & aborted mid-way, you can go to your dashboard or add funds page to see your pending invoices and just hit "Pay Now" button and complete the step of submitting Order ID.
• If you missed to note down your Order ID, then you may have to check your Paytm app to find it or contact paytm or tell us as many details as you can so that we can verify your payment.
• For your ref: This is how it looks at our end (check below). kindly share as many relevant details so that we can verify your payment in case you don't know your order id:-
  
  Screenshot (part 1):
  
  Screenshot (part 2):
  

Payoneer is a manual payment processor but the good part is they are available in almost every country. In order to make payment via Payoneer, you can either directly send us the funds from your Payoneer account if you are existing Payoneer customers. You may find our latest official Payoneer account details at:

• https://asoeshop.com/bank.php (login required)
• https://cpidroid.com/bank.php (login required)
• https://seoeshop.com/bank.php (login required)
• https://elancemarket.com/bank.php (login required)

Otherwise you need to contact us and tell us the amount and we will send you a payment request accordingly.

You will receive an email from Payoneer with a payment link, Go to that link and make payment and inform us. We will credit the requested amount into your account balance.

Is there any fee?
From our end we don't charge any fee for payments made via Payoneer, you may have to choose appropriate options at your end to avoid any fee (if any) and pay the requested amount. Payoneer should deduct transaction fee from our account (if any).

Example for your ref:

Topics covered in this article:-

• Refund on Balances/Invoices
• Refund on Campaigns/Orders
• Exceptions & Special Cases

Refund on Balances/Invoices

• You may or may not get refund as per our refund policy. You may find link to our refund policy in the footer on main website.

Refund on Campaigns/Orders

• You may terminate the campaign or cancel the order (if applicable and available) to get the refund back to your account balance for unused/unspent budget/funds.
  Note: Refund will be given back to the account balance only but not be given on your invoice (original payment method)

Exceptions & Special Cases

There are some exceptions => for more details, please refer our refund policy at: 

• https://asoeshop.com/page/policy.php#Refund 
• https://cpidroid.com/page/policy.php#Refund 

Overview:

• Payment Deducted but NOT Credited Issue:-
• Common Reasons for Fiat Payment Failure:-
  
• Common Reasons for Crypto Payment Delay:-
• Common Reasons for Crypto Payment Failure:-

Payment Deducted but NOT Credited Issue:-

This happens very rarely, usually when we don't get server postbacks from our payment gateway partner or under payment issues or some other reasons.

• Kindly reach out to support with following information and finance department should do the needful:-
  - Invoice ID* : 
  - Invoice Amount : 
  - Invoice Payment Gateway* : 
• Please note that Invoice ID/Payment Gateway is important* for us in order to be able to track the payment.
• You may find Invoice ID on your dashboard (e.g: /dashboard.php) or add funds page (e.g: /bank.php). Learn more at https://thesmartware.zendesk.com/hc/en-us/articles/115001424391-How-to-Generate-or-Download-Invoices- 

Common Reasons for Fiat Payment Failure:-

If you tried to deposit funds in your USD balance but it was failed / canceled by the payment processor, it might be due to one or more of the following reasons:- 

• Payment Processor does not support your country or not available in your country.
• Payment Processor does not support your debit card, credit card.
• Your debit card, credit card is not enabled for international transaction.
• The debit card, credit card you has used might be expired.
• Other miscellaneous reasons such as technical failure.

Common Reasons for Crypto Payment Delay:-

• Crypto payments are usually not instant.
• They requires several confirmations on their respective blockchain.
• Generally, 6 confirmations are required.
• Once there are enough confirmations, your payment should reflect automatically.

Common Reasons for Crypto Payment Failure:-

If you tired to deposit funds in your USD balance but it was marked under paid or partially paid, it might be due to one or more of the following reasons:- 

• You might have sent funds from your crypto wallet / exchange without considering the network fee.
• Make sure to add markup for network fee if your crypto wallet / exchange does not take care of the same for you.
• Please note that under paid or partially paid invoices are very complicated and hence it may not process automatically.
• Please not that we can not refund under paid or partially paid invoices because it incur us additional fee (trxn fee + network fee) to process the refund and does not worth. 

How to Resolve Under Paid or Partially Paid Invoice?

• If you invoice is marked as under paid or partially paid, then you may have to pay the difference to get it processed manually.
• For example, if you under paid $95 on a $100 crypto invoice, you will have to pay the difference ($5 in this case) via same gateway/invoice.
• In case the gateway don't accept another payment on same invoice, you may have to raise a fresh crypto invoice (say for $10) and intentionally overpay it by the difference amount ($5 in this case) w.r.t previous invoice i.e total $15 (= $10 + $5) in this scenario.
• Make sure to reach out to support to get your under paid or partially paid invoices processed manually.

Going to create a campaign or place an order?
First of all, you need to add funds into your account balance by using an appropriate payment method such as Stripe, Tazapay, NowPayments, Paytm, Crypto, Wire, Bank ...etc at:

• https://asoeshop.com/bank.php (login required)
• https://cpidroid.com/bank.php (login required)
• https://seoeshop.com/bank.php (login required)
• https://elancemarket.com/bank.php (login required)

Quick Steps:

1. Enter amount (USD) you want to add into your USD balance.
2. Choose your preferred payment processor such as Stripe, Tazapay, PayPal ...etc
3. Hit "Checkout" button to go to secure payment page.
4. Follow the instructions shown by respective payment processor to make payment.

Note: You balance should get updated accordingly if paid successfully.

Payment Processors:

• For Indians :  We have dedicated INR payment processors such as PayPal INR, Paytm, Bank ...etc.
• For Non-Indians : We have PayPal, Stipe, Payoneer ...etc.
• We also accept Crypto currencies such as BTC, ETH, LTC and over 50 AltCoins through payment processors like Bitpay, GoCoin, CoinGate ...etc.

Note: Some payment processor may not be available. Please check website add fund page to see actual list of available payment methods.

1. Please go to https://cpidroid.com/bank.php (login required)
2. Enter amount of funds (USD) you want to add in "Add Funds" field
3. Find "Pay in Crypto" tab under "Payment processor" section
4. Select your preferred bitcoin payment processor such as Bitpay
5. Click "Submit" button to go to a secure payment page.
6. Send equivalent BTC amount to the unique bitcoin address displayed.
7. Funds will be credited to your account balance after 6 confirmations within bitcoin network.

Pre-Payment:

• We prefer to work on pre-payment terms as of now.
• By default our platform is designed to support pre-payment mode.
• We have wallet system (USD Balance) in which you can top up an amount of your choice and use it to create campaigns or place orders.

Post-Payment:

• Eligibility Criteria for Ad Network or Agency [cpidroid.com]:-
  Learn more at https://thesmartware.zendesk.com/hc/en-us/articles/11575076901145-How-to-Enable-Post-Payment- 
• Eligibility Criteria for Direct Advertiser (cpidroid.com):-
  - We may enable post-payment mode upon request but;
  - Should have good spend history of 6 months with us on pre-payment mode.
  - Should have decent and very long term on-going campaign.
  - Should have decent daily and total budget.
  - Post-payment threshold amount will be decided by us based on your past history.

Common FAQs:

How much Minimum Funds one can Deposit in their USD Balance?

• The minimum possible funds you can add is just $10 (may vary depending upon the payment processor or method)
• Please go to https://cpidroid.com/bank.php (login required) for more info

This article is only applicable to https://ASOeShop.com

Unfortunately, we may NOT support some application due to one or more of the following reasons:-

1. It is Incompatible with our Platform:
Required min. Android version should be lower than 5.0, most of our users have devices with 4.2 - 5.0 android, so they can't install this application.

We'd recommend you to either try another app or try our another platform at https://cpidroid.com

What are Coins?

• Coins are like virtual currency balance which can be used for specific purposes within the platform only.

How to use Coins?

• Coins can be used for refreshing the keyword rankings of your applications.
• Every time you update keyword rank, it will cost you 1 coin per refresh.
• Kindly note that without coins you can NOT refresh keyword ranking.
• You can manage all your websites and keywords at https://app.asoeshop.com/application/manage (login required)

Can we get FREE Coins?

• When you register on our platform, you may get some coins for FREE.
• You may reach out to support and request some FREE coins for trial.

How to Purchase Coins?

• You may buy coins at https://app.asoeshop.com/shop if you want to update ranking further.

Are Coins refundable?

• Please be aware that coins are non-refundable and it can NOT be used for creating campaigns.

Usually if you stop promoting your keyword, and amount of organic traffic is not high enough, your keyword ranking might drop, so you might consider supporting your keyword with some amount of daily installs.

So, to prevent this kind of drop you need to continue buying keyword installs for your app on a regular basis.

Please note that if you have a campaign running for an app in some country then you can't run another campaign for the same app in the same country. If you try to run multiple campaigns for the same app in the same country then only one will be active at a time but rest will be in a waiting queue.

In another words, we can have only one active campaign for same app in a particular country at a time i.e we can NOT run multiple campaigns for same app in a particular country as such but there is a tweak to solve this problem as given below.

If you want to run multiple campaigns for same app, same country then what you can do is;

• You can make use of both of our platforms - https://cpidroid.com/ and https://asoeshop.com/ 
• You can create v2 campaigns which support multiple keywords.
• While creating campaign choose "Burst" as your delivery type and apply some capping such as 250 installs per day. Do the same with few more campaigns. Due to burst mode what will happen is the campaign will reach it's daily cap ASAP and go into "Waiting" status then another campaign will become "Active" and after some time that campaign may also reach it's cap then similarly next campaign would become active and so on...  

Google may block or delete some or all the ratings, reviews attempted or delivered by us sooner or later for which we are NOT responsible at all because google's moderation policy is too strict for ratings, reviews and we can't stop them but we have already given clear Warnings / Disclaimers in RED at https://asoeshop.com/campaign/add.php?platform=android (login required) indicating the same, so you just buying ratings, reviews completely at your own risk.

Please find the screenshot of the Warnings / Disclaimers below for your reference (actual may differ).

If you are going to buy ratings, reviews on our platform then while creating the campaign at https://asoeshop.com/campaign/add.php?platform=android (login required) make sure to go through the Declaration given there near "Create Campaign" button.

Please find the screenshot of the Declaration below for your reference (actual may differ).

Please note that it is impossible to make ratings, reviews retain forever because Google is using ML and AI technology which is unbeatable and hence those days are gone now. However, we are able to provide high-quality service with guarantee through our marketplace at https://elancemarket.com/, please find service links below for your reference:-

•  Buy Android Reviews · Real Users · Guaranteed
•  Buy Android Ratings · Real Users · Guaranteed
•  Buy Android Review Votes · Real Users · Guaranteed
•  Buy iOS Reviews · Real Users · Guaranteed
•  Buy iOS Ratings · Real Users · Guaranteed
•  Buy iOS Review Votes · Real Users · Guaranteed

What does "INCOMPATIBLE" Status Means?

• App is incompatible with our platform. Check app country availability, app permissions or minimum android version > 4.2
• Try pausing and re-running the campaign.
• Kindly try our another platform https://cpidroid.com/ as a quick alternative.
• If nothing works you may want to reach out to support to get the campaign checked or terminated.

What does "NOT Found" Status Means?

• The status 'not_found' means that users cannot find your app in the search results by the keyword you have chosen because your app is NOT ranked anywhere for that keyword.
• Quick Solution: Try pausing and running your campaign several times with some interval. This should resolve most of the cases. (If you believe your app exist in the search results)
• You may have to contact support and ask us to terminate the campaign (remaining budget will be refunded back to your account balance) and choose a new keyword by which your app can be found in search results among Top 250 results.
  Note: Please follow all the instructions carefully while creating the campaign. 
• Recommended Article: How to Rank an App for any Targeted Keyword from Scratch?
• Exceptional Cases:
  On the other hand, if you experience that a little number of installs was delivered but after that, your campaign was stopped with stats as ‘not found’ this means that most of our users cannot find your app by this keyword so the platform is unable to promote it. This happens because Google has personalized the search results which has made it dynamic and hence ranks from search results may vary for different google accounts and devices they use to search for your app. You can try setting the campaign again in a few days, this problem may go away. If NOT then it means we cannot work with this keyword.

This article is only applicable to https://ASOeShop.com

1. Try to delete and re-add your app. It may NOT update immediately.
2. If it does NOT update immediatly, it will be updated when you create campaigns.

Please give couple of hours to the app/campaign to see updated app details because google play it self take time to reflect the same.

Note: App details are updated when you create campaigns for it, in the process, it will be updated!

How to Generate / Download Reports?

• Conversion reports may be generated at https://asoeshop.com/campaign/manage (login required)
• Click "Stats (Overview)" button under Actions column.
• Click "Conversion Report" or "Installation Report" button.
• Click "Generate Reports" button.

We may provide reports with device id and clients id but you may have to contact support for the same. Reports will be in csv format and may contain some of the following columns:-

• Client ID
• Device ID
• Manufacturer
• Model
• Country
• Keyword
• Date

*Make sure to check with support team prior to running campaign, if reports are available or not in your case, depending upon the campaign types.

If your app is NOT ranking at all for any targeted keyword but you still want to promote it then, first of all, you will have to try following tricks so as to push your app into the search results of the targeted keyword:-

• Run CPI campaign at https://cpidroid.com/ to get some traction in order to boost visibility and penetration into the Play Store or App Store which will help your app to get indexed better for search.
  [Highly recommend for new apps otherwise your app will just be lost among millions of other apps]  
• Try incorporating your targeted keywords into your App Meta where ever possible such as App Keywords, App Title, App Sub-Title, App Description ...etc.
  Note: make sure you do not do it too aggressively otherwise it will look spam!
• Try adding/writing reviews to your app in PlayStore or AppStore in such a way that the targeted keywords are present in the context of the review.
  Note: do not do it from your dev account instead ask your team members or request your family and friends to do so.
• Try giving "Thumbs Up" or marking "HelpFul" to the reviews in PlayStore or AppStore which contain your targeted keywords.
  Note: do not do it from your dev account instead ask your team members or request your family and friends to do so.
• Try incorporating your targeted keywords into your App's Website where ever possible such as Meta Tags, Blogs, Pages ...etc
  Note: if you do not have any dedicated website for your app then try to develop one.
• Try creating backlinks to your PlayStore or AppStore link by making use of the targeted keywords as anchor text.

Once your app enters into the search results of the targeted keywords and stabilizes at the desired rank position then quickly start running keyword campaigns for the targeted keywords and keep doing it on a regular basis if you want to keep your ranking otherwise it may drop with time.

• You can easily keep track of your app keywords and ranking, right from your dashboard via our FREE App Keyword Manager Tool, it comes with Live Rank Tracking.
• Learn more at https://asoeshop.com/advertiser/features.php#LiveRankTracking