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Knowledge Base (FAQs for All our The SmartWare Network Websites)
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Using TheSmartWare Account

Find the answer to any question, from the basics all the way to advanced tips and tricks!

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Using ASOeShop™ Platform

Want to learn more about setting up and managing your team? Look no further!

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General

Nope, you can create ONLY ONE account. We don't allow multiple accounts as such from the security/safety point of view and other reasons.
 
If you really need multiple accounts then contact us first with a genuine reason or explanation for the same. If it looked reasonable we will make an exception for you.

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We may charge handling fee in some cases depending upon the matter because we bear losses on behalf of customer while receiving funds.

Handling fee is charged to setoff losses that we incur on behalf of the customer. Kindly find some examples below:

  • Transaction charges incurred to collect payment via payment gateways.
  • Man power consumed in processing the payment (if manual method).
  • Cross border or markup fee we pay while receiving international funds.
  • Currency conversion fee or losses we face due to fluctuation in currency rates.
  • Accounting cost we incur to maintain govt. financial compliances.
  • Tax we paid against the profit we booked on payment we received.
  • Additional tax filling burden we incur to setoff refund transaction.
  • Cost of maintaining the platform and infrastructure w.r.t finance.

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Account

Overview

  • When you signup a new account on our platform, you will get a confirmation email on your registered email.
  • The confirmation email sent to you contains a special activation link, you just have to click or visit that link in any web browser to automatically verify your email and hence activate your account.
  • The purpose of this verification is to confirms that you are the owner or have access to the email. Its very important to verify email from security point of view.

If case you haven't received or missed the confirmation email containing your special activation link, then kindly request activation link using any of the below link and we will resend activation email accordingly:-

Still NOT Getting Email?

  • Kindly double check your SPAM or Junk folder.
  • Kindly double check your registered email and make sure it's correct.
  • Kindly double check if there is any typo mistakes in your registered email address.
  • If you are still logged-in into your account, then you may try changing your registered email to another email.
    Recommended Article: How to Change / Update Account Email?
  • It can be possible that your inbox has some issue in receiving our emails, check with your provider.
  • Reach out to support, if problem still persist.

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You can change or update your account password at https://cpidroid.com/user/manage.php 


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Unfortunately, account username can NOT be changed or updated.


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Payment

SOP for TDS payment in case of INDIAN Customers:-

  • Kindly make payment of full invoice amount inclusive of GST amount, so as to get your invoice processed.
  • You will have to deposit TDS (if applicable) additionally and file TDS return as per your convenience.
  • Then issue FORM 16A to us. Please reach out to support to get our PAN details as per website. 
  • After submission of TDS Certificate to us, within 7 working days, TDS amount will be reimbursed into your current account.
  • Kindly note that TDS applicable section "194C" and TDS rate applicable is 1%.

SOP for GST input claim in case of INDIAN Customers:-

  • We are falling below prescribed limit of monthly GSTR-1 return. Hence we will be filling on 13th of subsequent month of Quarter end.
  • So you should be able to get GST input on 3rd month of Quarter end.
  • This is the SOP for GST operation and input claim eligibility.

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Steps to Add Funds using Paytm QR Scan:-

  • Go to https://cpidroid.com/bank.php to Add Funds into your account balance.
  • Enter the amount of funds you want to add (you will Pay in INR equivalent + GST Tax).
  • Select/Click "Pay with Paytm" option under "Pay in INR" section.
  • It will take you to a secure Paytm payment page, which will guide you further.
  • Pay with Paytm Wallet or Scan the QR Code via Paytm App, upon successful payment;
  • Submit Transaction Details [ORDER ID & AMOUNT] to Automatically Process the Payment.
    image_2tsz4w.png

Note: These steps apply similarly to all our TheSmartWare Network Websites

Troubleshooting Paytm Issues:

  • If you missed to note down your Order ID, then you may have to check your Paytm app to find it or contact paytm or tell us as many details as you can so that we can verify your payment.
  • For your ref: This is how it looks at our end (check below). kindly share as many relevant details so that we can verify your payment in case you don't know your order id:-

    Screenshot (part 1):Payments_Received__Paytm_for_your_Business.png

    Screenshot (part 2):Payments_Received__Paytm_for_your_Business2.png

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Payoneer is a manual payment processor but the good part is they are available in almost every country. In order to make payment via Payoneer, you can either directly send us the funds from your Payoneer account if you are existing Payoneer customers. You may find our latest official Payoneer account details at:

Otherwise you need to contact us and tell us the amount and we will send you a payment request accordingly.

You will receive an email from Payoneer with a payment link, Go to that link and make payment and inform us. We will credit the requested amount into your account balance.

Is there any fee?
From our end we don't charge any fee for payments made via Payoneer, you may have to choose appropriate options at your end to avoid any fee (if any) and pay the requested amount. Payoneer should deduct transaction fee from our account (if any).

Example for your ref:Screen_Shot_2020-03-05_at_6.07.54_PM.png


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Topics covered in this article:-

Refund on Invoices

  • You may or may not get refund as per our refund policy. You may find link to our refund policy in the footer on main website.

Refund on Campaigns/Orders

  • You may terminate the campaign or cancel the order (if applicable and available) to get the refund back to your account balance for unused/unspent budget/funds.
    Note: Refund will be given back to the account balance only but not be given on your invoice (original payment method)

Exceptions & Special Cases

There are some exceptions => for more details, please refer our refund policy at: 


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Overview:

Common Reasons for Fiat Payment Failure:-

If you tried to deposit funds in your USD balance but it was failed / canceled by the payment processor, it might be due to one or more of the following reasons:- 

  • Payment Processor does not support your country or not available in your country.
  • Payment Processor does not support your debit card, credit card.
  • Your debit card, credit card is not enabled for international transaction.
  • The debit card, credit card you has used might be expired.
  • Other miscellaneous reasons such as technical failure.

Common Reasons for Crypto Payment Failure:-

If you tired to deposit funds in your USD balance but it was marked under paid or partially paid, it might be due to one or more of the following reasons:- 

  • You might have sent funds from your crypto wallet / exchange without considering the network fee.
  • Make sure to add markup for network fee if your crypto wallet / exchange does not take care of the same for you.
  • Please note that under paid or partially paid invoices are very complicated and hence it may not process automatically.
  • Please not that we can not refund under paid or partially paid invoices because it incur us additional fee (trxn fee + network fee) to process the refund and does not worth. 

How to Resolve Under Paid or Partially Paid Invoice?

  • If you invoice is marked as under paid or partially paid, then you may have to pay the difference to get it processed manually.
  • For example, if you under paid $95 on a $100 crypto invoice, you will have to pay the difference ($5 in this case) via same gateway/invoice.
  • In case the gateway don't accept another payment on same invoice, you may have to raise a fresh crypto invoice (say for $10) and intentionally overpay it by the difference amount ($5 in this case) w.r.t previous invoice i.e total $15 (= $10 + $5) in this scenario.
  • Make sure to reach out to support to get your under paid or partially paid invoices processed manually.

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Going to create a campaign or place an order?
First of all, you need to add funds into your account balance by using an appropriate payment method such as PayPal, Stripe, Paytm, Crypto, Wire, Bank ...etc at:

Quick Steps:

  1. Enter amount (USD) you want to add into your account balance.
  2. Choose your preferred payment processor such as PayPal.
  3. Hit "Checkout" button to go to secure payment page.
  4. Follow the instructions shown by respective payment processor to make payment.

Note: You balance should get updated accordingly if paid successfully.

Payment Processors:

  • For Indians :  We have dedicated INR payment processors such as PayPal INR, Paytm, Bank ...etc.
  • For Non-Indians : We have PayPal, Stipe, Payoneer ...etc.
  • We also accept Crypto currencies such as BTC, ETH, LTC and over 50 AltCoins through payment processors like Bitpay, GoCoin, CoinGate ...etc.

Note: Some payment processor may not be available.

 


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Bitcoin is a kind of cryptocurrency and you need to have an account or bitcoin wallet at any one of your preferred bitcoin exchange/wallets.
 
You can buy or sell bitcoins from your account at any bitcoin exchange using your local currency. For more details, you may contact your bitcoin exchange where you have created account or have bitcoin wallet.
 
Popular BitCoin Wallets: UnoCoin | iGOT | XAPO | Zebpay 
 
Please follow these steps:-
  1. Please go to https://cpidroid.com/bank.php (login required)
  2. Enter amount of funds (USD) you want to add in "Add Funds" field
  3. Find "Pay in Crypto" tab under "
  4. Select your preferred bitcoin payment processor such as Bitpay
  5. Click "Submit" button to go to a secure payment page.
  6. Send equivalent BTC amount to the unique bitcoin address displayed.
  7. Funds will be credited to your account balance after 6 confirmations within bitcoin network.
Note: After you hit submit, It will take you to secure payment page of chosen bitcoin payment processor, where a unique bitcoin address will be shown, you have to send equivalent BTC to that address.
 
 
 

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The minimum possible funds you can add is just $10 (may vary depending upon the payment processor or method)

Please go to https://cpidroid.com/bank.php (login required) for more info


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How to Generate Invoice?

  • If you are going to pay via manual payment methods such as wire / bank you may require Invoice beforehand by your finance team.
  • If you need your company details mentioned in the invoice, kindly make sure to update the same in your profile (https://cpidroid.com/user/profile.php)
  • You can simply follow the steps given at How to Add Funds in your Account Balance? that would automatically generate a draft Invoice for the selected payment method which can be downloaded later (check steps below).

How to Download Invoice?
You can find and download all your invoices at:

Just hit "Invoice" button given under Action column to view and download (print as pdf) the invoice.


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General

This article is only applicable to https://ASOeShop.com

Unfortunately, we may NOT support some application due to one or more of the following reasons:-

1. It is Incompatible with our Platform:
Required min. Android version should be lower than 5.0, most of our users have devices with 4.2 - 5.0 android, so they can't install this application.

We'd recommend you to either try another app or try our another platform at https://cpidroid.com


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What are Coins?

  • Coins are like virtual currency balance which can be used for specific purposes within the platform only.

How to use Coins?

  • Coins can be used for refreshing the keyword rankings.
  • Every time you update keyword rank, it will cost you 1 coin per refresh.
  • Kindly note that without coins you can NOT refresh keyword ranking.

Can we get FREE Coins?

  • When you register on our platform, you may get some coins for FREE.
  • You may reach out to support and request some FREE coins for trial.

How to Purchase Coins?

Are Coins refundable?

  • Please be aware that Coins are Non-refundable and are required only for keyword rank update / refresh.
  • Note: Coins can NOT be used for creating campaigns.

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Campaigns

Please go through this quick guide and follow the instructions given below to get started quickly:-

Overview:

  1. Register a FREE Account on our Self-Serve Platform
  2. Add your App into your account
  3. Add some Funds to your Account Balance
  4. Create a Campaign from your Dashboard
  5. Manage your Campaign from your Dashboard

1. Register a FREE Account on our Self-Serve Platform

2. Add your App into your account

You need to add your app (to be promoted) into your account at https://asoeshop.com/application/add.php (login required)

  • Platform: Select your app type Android or iOS
  • Application ID / Application URL: Enter the application id or app store link.
  • Default Country: Choose a country that your app is primarily designed for or restricted to. If you don't know set this field to the United States.

mceclip0.png

3. Add some Funds to your Account Balance

  • You need to add funds (for campaign budget) into your account balance at https://asoeshop.com/bank.php (login required) before creating the campaign.

4. Create a Campaign from your Dashboard

Feeling lazy or Don't have time? Just ping us with campaign details!
If you want us to setup the campaign in your dashboard for you then please reach us at https://asoeshop.com/helpdesk/contact.php and share/confirm the following details:-

  • Application Link: (Play Store or App Store Link)
  • Target Country: (list of countries you want to target)
  • Installs: (Number of installs you want)
  • Delivery Type: Even (spread installs within 24h) or Burst (All installs at once)
  • Split Installs For: (Number of days to split your installs)
  • Keyword: (Enter keywords separated by comma(,))
    Note: Make sure your application is in search results for the keyword amongst the top 250 applications, otherwise, we won’t be able to promote it.
  • Add User Ratings: (Add 5-stars rates to your app)
  • Add User Reviews: (Add user reviews to your app)

As soon as you confirm these required details by contacting us, we will setup the campaign in your dashboard ASAP.

5. Manage your Campaign from your Dashboard

 


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Usually if you stop promoting your keyword, and amount of organic traffic is not high enough, your keyword ranking might drop, so you might consider supporting your keyword with some amount of daily installs.

So, to prevent this kind of drop you need to continue buying keyword installs for your app on a regular basis.


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Please note that if you have a campaign running for an app in some country then you can't run another campaign for the same app in the same country. If you try to run multiple campaigns for the same app in the same country then only one will be active at a time but rest will be in a waiting queue.

In another words, we can have only one active campaign for same app in a particular country at a time i.e we can NOT run multiple campaigns for same app in a particular country as such but there is a tweak to solve this problem as given below.

If you want to run multiple campaigns for same app, same country then what you can do is;

  • You can make use of both of our platforms - https://cpidroid.com/ and https://asoeshop.com/ 
  • You can create v2 campaigns which support multiple keywords.
  • While creating campaign choose "Burst" as your delivery type and apply some capping such as 250 installs per day. Do the same with few more campaigns. Due to burst mode what will happen is the campaign will reach it's daily cap ASAP and go into "Waiting" status then another campaign will become "Active" and after some time that campaign may also reach it's cap then similarly next campaign would become active and so on...  

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Google may block or delete some or all the ratings, reviews attempted or delivered by us sooner or later for which we are NOT responsible at all because google's moderation policy is too strict for ratings, reviews and we can't stop them but we have already given clear Warnings / Disclaimers in RED at https://asoeshop.com/campaign/add.php?platform=android (login required) indicating the same, so you just buying ratings, reviews completely at your own risk.

Please find the screenshot of the Warnings / Disclaimers below for your reference (actual may differ).
mceclip0.png
If you are going to buy ratings, reviews on our platform then while creating the campaign at https://asoeshop.com/campaign/add.php?platform=android (login required) make sure to go through the Declaration given there near "Create Campaign" button.

Please find the screenshot of the Declaration below for your reference (actual may differ).

Create_Campaign___Buy_Android_Reviews___ASO_eShop2.png

Please note that it is impossible to make ratings, reviews retain forever because Google is using ML and AI technology which is unbeatable and hence those days are gone now. However, we are able to provide high-quality service with guarantee through our marketplace at https://elancemarket.com/, please find service links below for your reference:-


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What does NOT Found status means?

  • The status 'not_found' means that users cannot find your app in the search results by the keyword you have chosen because your app is NOT ranked anywhere for that keyword.
  • Quick Solution: Try pausing and running your campaign several times with some interval. This should resolve most of the cases. (If you believe your app exist in the search results)
  • You may have to contact support and ask us to terminate the campaign (remaining budget will be refunded back to your account balance) and choose a new keyword by which your app can be found in search results among Top 250 results.
    Note: Please follow all the instructions carefully while creating the campaign. 

Recommended Article: How to Rank an App for any Targeted Keyword from Scratch?

Exceptional Cases:
On the other hand, if you experience that a little number of installs was delivered but after that, your campaign was stopped with stats as ‘not found’ this means that most of our users cannot find your app by this keyword so the platform is unable to promote it. This happens because Google has personalized the search results which has made it dynamic and hence ranks from search results may vary for different google accounts and devices they use to search for your app. You can try setting the campaign again in a few days, this problem may go away. If NOT then it means we cannot work with this keyword.


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This article is only applicable to https://ASOeShop.com

1. Try to delete and re-add your app. It may NOT update immediately.
2. If it does NOT update immediatly, it will be updated when you create campaigns.

Please give couple of hours to the app/campaign to see updated app details because google play it self take time to reflect the same.

Note: App details are updated when you create campaigns for it, in the process, it will be updated!


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Stats

We may provide reports with device id and clients id but you may have to contact support for the same. Reports will be in csv format and should contain following information:-

  • Client ID
  • Device ID
  • Manufacturer
  • Model
  • Country
  • Keyword
  • Date

*make sure to check with support team prior to running campaign, if reports are available or not in your case.


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Keywords

How to manually check ranking of any app in Google Play for any country?


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If your app is NOT ranking at all for any targeted keyword but you still want to promote it then, first of all, you will have to try following tricks so as to push your app into the search results of the targeted keyword:-

  • Run CPI campaign at https://cpidroid.com/ to get some traction in order to boost visibility and penetration into the Play Store or App Store which will help your app to get indexed better for search.
    [Highly recommend for new apps otherwise your app will just be lost among millions of other apps]  
  • Try incorporating your targeted keywords into your App Meta where ever possible such as App Keywords, App Title, App Sub-Title, App Description ...etc.
    Note: make sure you do not do it too aggressively otherwise it will look spam!
  • Try adding/writing reviews to your app in PlayStore or AppStore in such a way that the targeted keywords are present in the context of the review.
    Note: do not do it from your dev account instead ask your team members or request your family and friends to do so.
  • Try giving "Thumbs Up" or marking "HelpFul" to the reviews in PlayStore or AppStore which contain your targeted keywords.
    Note: do not do it from your dev account instead ask your team members or request your family and friends to do so.
  • Try incorporating your targeted keywords into your App's Website where ever possible such as Meta Tags, Blogs, Pages ...etc
    Note: if you do not have any dedicated website for your app then try to develop one.
  • Try creating backlinks to your PlayStore or AppStore link by making use of the targeted keywords as anchor text.

Once your app enters into the search results of the targeted keywords and stabilizes at the desired rank position then quickly start running keyword campaigns for the targeted keywords and keep doing it on a regular basis if you want to keep your ranking otherwise it may drop with time.


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