Using TheSmartWare Account
Find the answer to any question, from the basics all the way to advanced tips and tricks!
If case you haven't received or missed the confirmation email containing your special activation link, then kindly request activation link using any of the below link and we will resend activation email accordingly:-
Still NOT Getting Email?
You can find and download all your invoices at:
Just hit "Invoice" button given under Action column to view and download (print as pdf) the invoice.
SOP for TDS payment in case of INDIAN Customers:-
SOP for GST input claim in case of INDIAN Customers:-
Steps to Add Funds using Paytm QR Scan:-
Note: These steps apply similarly to all our TheSmartWare Network Websites
Troubleshooting Paytm Issues:
Payoneer is a manual payment processor but the good part is they are available in almost every country. In order to make payment via Payoneer, you can either directly send us the funds from your Payoneer account if you are existing Payoneer customers. You may find our latest official Payoneer account details at:
Otherwise you need to contact us and tell us the amount and we will send you a payment request accordingly.
You will receive an email from Payoneer with a payment link, Go to that link and make payment and inform us. We will credit the requested amount into your account balance.
Is there any fee?
From our end we don't charge any fee for payments made via Payoneer, you may have to choose appropriate options at your end to avoid any fee (if any) and pay the requested amount. Payoneer should deduct transaction fee from our account (if any).
Example for your ref:
Topics covered in this article:-
There are some exceptions => for more details, please refer our refund policy at:
This happens very rarely, usually when we don't get server postbacks from our payment gateway partner or under payment issues or some other reasons.
If you tried to deposit funds in your USD balance but it was failed / canceled by the payment processor, it might be due to one or more of the following reasons:-
If you tired to deposit funds in your USD balance but it was marked under paid or partially paid, it might be due to one or more of the following reasons:-
How to Resolve Under Paid or Partially Paid Invoice?
Going to create a campaign or place an order?
First of all, you need to add funds into your account balance by using an appropriate payment method such as Stripe, Tazapay, NowPayments, Paytm, Crypto, Wire, Bank ...etc at:
Note: You balance should get updated accordingly if paid successfully.
Note: Some payment processor may not be available. Please check website add fund page to see actual list of available payment methods.
How much Minimum Funds one can Deposit in their USD Balance?
This article is only applicable to https://ASOeShop.com
Unfortunately, we may NOT support some application due to one or more of the following reasons:-
1. It is Incompatible with our Platform:
Required min. Android version should be lower than 5.0, most of our users have devices with 4.2 - 5.0 android, so they can't install this application.
We'd recommend you to either try another app or try our another platform at https://cpidroid.com
What are Coins?
How to use Coins?
Can we get FREE Coins?
How to Purchase Coins?
Are Coins refundable?
Please go through this quick guide and follow the instructions given below to get started quickly:-
You need to add your app (to be promoted) into your account at https://asoeshop.com/application/add.php (login required)
Feeling lazy or Don't have time? Just ping us with campaign details!
If you want us to setup the campaign in your dashboard for you then please reach us at https://asoeshop.com/helpdesk/contact.php and share/confirm the following details:-
As soon as you confirm these required details by contacting us, we will setup the campaign in your dashboard ASAP.
Usually if you stop promoting your keyword, and amount of organic traffic is not high enough, your keyword ranking might drop, so you might consider supporting your keyword with some amount of daily installs.
So, to prevent this kind of drop you need to continue buying keyword installs for your app on a regular basis.
Please note that if you have a campaign running for an app in some country then you can't run another campaign for the same app in the same country. If you try to run multiple campaigns for the same app in the same country then only one will be active at a time but rest will be in a waiting queue.
In another words, we can have only one active campaign for same app in a particular country at a time i.e we can NOT run multiple campaigns for same app in a particular country as such but there is a tweak to solve this problem as given below.
If you want to run multiple campaigns for same app, same country then what you can do is;
Google may block or delete some or all the ratings, reviews attempted or delivered by us sooner or later for which we are NOT responsible at all because google's moderation policy is too strict for ratings, reviews and we can't stop them but we have already given clear Warnings / Disclaimers in RED at https://asoeshop.com/campaign/add.php?platform=android (login required) indicating the same, so you just buying ratings, reviews completely at your own risk.
Please find the screenshot of the Warnings / Disclaimers below for your reference (actual may differ).
If you are going to buy ratings, reviews on our platform then while creating the campaign at https://asoeshop.com/campaign/add.php?platform=android (login required) make sure to go through the Declaration given there near "Create Campaign" button.
Please find the screenshot of the Declaration below for your reference (actual may differ).
Please note that it is impossible to make ratings, reviews retain forever because Google is using ML and AI technology which is unbeatable and hence those days are gone now. However, we are able to provide high-quality service with guarantee through our marketplace at https://elancemarket.com/, please find service links below for your reference:-
What does "INCOMPATIBLE" Status Means?
What does "NOT Found" Status Means?
This article is only applicable to https://ASOeShop.com
1. Try to delete and re-add your app. It may NOT update immediately.
2. If it does NOT update immediatly, it will be updated when you create campaigns.
Please give couple of hours to the app/campaign to see updated app details because google play it self take time to reflect the same.
Note: App details are updated when you create campaigns for it, in the process, it will be updated!
How to Generate / Download Reports?
We may provide reports with device id and clients id but you may have to contact support for the same. Reports will be in csv format and may contain some of the following columns:-
*Make sure to check with support team prior to running campaign, if reports are available or not in your case, depending upon the campaign types.
How to manually check ranking of any app in Google Play for any country?
If your app is NOT ranking at all for any targeted keyword but you still want to promote it then, first of all, you will have to try following tricks so as to push your app into the search results of the targeted keyword:-
Once your app enters into the search results of the targeted keywords and stabilizes at the desired rank position then quickly start running keyword campaigns for the targeted keywords and keep doing it on a regular basis if you want to keep your ranking otherwise it may drop with time.