FAQ Frequently Asked Questions

This FAQ section is no more updated and hence these FAQs are old because we have migrated to new Zendesk CRM.
For updated FAQs, please checkout our Knowledge Base:-
Knowledge Base (FAQs for All our The SmartWare Network Websites)

Ask / Suggest a FAQ !

Going to create a campaign or place an order? 
First of all, you need to add funds in your account balance by using an appropriate payment processor such as PayPal, Payoneer, Wire ...etc at:

You can find and download all your invoices at:

Just hit "Invoice" button given under Action column to view and download (print as pdf) the invoice.

Nope, you can create ONLY ONE account. We don't allow multiple accounts as such from the security/safety point of view and other reasons.
If you really need multiple accounts then contact us first with a genuine reason or explanation for the same. If it looked reasonable we will make an exception for you.

Topics covered in this article:-

Refund on Invoices

You may ask for the refund for added funds in your account balance on the invoice basis, but refunds are possible only if requested within 24 hours from the date of the transaction and the funds are unused.
Note: Refunds will not be possible if you have used (fully or partially) your added funds from your account balance.

Refund on Campaigns/Orders

You may terminate the campaign or cancel the order (if applicable and available) to get the refund back to your account balance for unused/unspent budget/funds.
Note: Refund will be given back to the account balance only but not be given on your invoice (original payment method)

Exceptions & Special Cases

There are some exceptions => for more details, please refer our refund policy at: 

You can resend account activation or verification or confirmation email at https://cpidroid.com/account/resend.php







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Step 1. Choose keywords that you want to increase your rank for (you can do this by using www.asodesk.com or www.sensortower.com)

Step 2. Make sure your application is in search results for the keyword amongst top 250 applications, otherwise, we won’t be able to promote it.

Step 3. Deposit money to your ASO eShop account.


Step 4. Watch your app grow in keyword ranking.

Normally with simple keywords, which don’t have a big amount of daily traffic it will take you about 200 - 300 installs, but if you take a high traffic volume keyword it might take you a lot more to get to the top.

You can use 3rd party services such as Use sensortower.com and asodesk.com services.

Note: Keyword tracking feature will soon be available in our dashboard as well.

Currenly, we only support US and hence can deliver installs from US only. We have huge number of users all around US,

We add your app to our offer walls, these users interact with our offer walls and we pay them for each install or review, so our traffic is incentivized traffic.


Yes, after you typed a keyword in Google Play, and got your result, just add &hl=en-US&gl=us at the and of your url and reopen this new url.

For example like this: https://play.google.com/store/search?q=The SmartWare&c=apps&hl=en-US&gl=us

Usually if you stop promoting your keyword, and amount of organic traffic is not high enough, your keyword ranking might drop, so you might consider supporting your keyword with some amount of daily installs.

So, to prevent this kind of drop you need to continue buying keyword installs for your app on a regular basis.

You can login to your ASO eShop dashboard and see the progress of your campaign in real time.

Dashboard Link: https://asoeshop.com/dashboard.php

Your position in keyword ranking is determined by quantity of installs that your app recieves in comparision with other apps that are ranked for this keyword.

If you get your app to some rank by some keyword, and stop promoting it might stay there, if organic installs for your app are bigger than organic installs for your competitor apps, this is influenced by your app icon, screenshots, description, and if it is relevant for the keyword you got ranked.

So we don't guarantee that your ranking for keyword will stay, as we can't influence your app relevance, icon, screenshot and description.

We have discontinued giving FREE Trials to any one because we were getting to many spam registrations in lust of FREE Trials.

Our campaigns are very affordable and pricing is very flexible and you can test our service by creating small campaigns for testing the quality of our traffic.

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